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SmartGate Technical Notes

Tech Note: 110402

Conflict between Freedom Security & Privacy Suite Installed with V-ONE SmartPass on systems directly shipped from HP

Problem: The use of LSP to control firewall functionality. By installing SmartPass on the machine with this software installed can cause malfunction of the system

Resolution: To restore the HP system, or any other box with Freedom Security & Privacy Suite, the user should do the following:

1. Boot to safe mode, or DOS prompt
2. cd c:\program files\v-one\smartpass
3. vshimsetup remove
4. Uninstall Freedom and reboot the system
5. Run Vshimsetup.exe install and reboot the system

The user will be returned to their origin desktop environment.

Note: V-ONE is working on a permanent resolution on this issue. Please visit this site for status updates as they develop.

Tech notes are provided as a courtesy to our customers and are provided to you "AS IS" with no warranties whatsoever including, but not limited to, any implied warranty or condition of merchantability or fitness for a particular purpose.

SmartGate, SmartGuard, SmartPass and "Security for a Connected World" are trademarks or registered trademarks of V-ONE Corporation. All product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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