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SmartGate Technical Notes

Tech Note: 010703

McAfee Antivirus Suite Incompatibility with SmartPass 4.3b

Problem: When SmartPass is installed on a computer with McAfee firewall software, TCP/IP connections are not properly processed.

Reason: The McAfee firewall installs itself in the Winsock2 layer of your network stack. Because McAfee pushes itself to the first entry in the Winsock 2 layer, it is not compatible with SmartPass or many other Winsock2 compatible applications. It is recommended that you use any one of the many freely available or commercially available firewalls that do not have this requirement.

Resolution: Uninstall McAfee firewall software before installing SmartPass. If unsure if McAfee firewall software is installed, contact V-ONE for a special version of SmartPass 4.3b that will detect if McAfee is already loaded. Contact your local administrator for assistance in removing McAfee.

If you have already installed SmartPass and are experiencing conflicts with McAfee Personal Firewall, perform the following steps

1. Open a command window and change directory to the SmartPass root directory (usually c:\program files\v-one\smartpass)
2. Run "vshimsetup remove"
3. Reboot the system
4. Contact your local system administrator for help in removing McAfee
5. After removing McAfee, repeat step 1
6. Run "vshimsetup install" and reboot

Tech notes are provided as a courtesy to our customers and are provided to you "AS IS" with no warranties whatsoever including, but not limited to, any implied warranty or condition of merchantability or fitness for a particular purpose.

SmartGate, SmartGuard, SmartPass and "Security for a Connected World" are trademarks or registered trademarks of V-ONE Corporation. All product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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