EOL Policy

Products reach the end of their Product Life Cycle for a number of reasons

AEP Networks EOL policy guidelines are as follows:

As a general rule AEP Networks will provide written notice via email to customers and partners of the affected product’s end-of-life date and/or the last day when the affected product can be ordered. The EOL notices will contain product details, recommended substitutions, as well as last support dates.
Access to AEP Networks Technical Assistance Centre (TAC) will be available for the duration of the supported period as defined in the EOL notification or as otherwise agreed in writing with AEP.
Spare or replacement parts for hardware will be available as defined in the EOL notification or as agreed in writing with AEP. Spares and replacement parts will be provided in accordance with the RMA process
Software support, during the supported period will include bug fixes, maintenance releases, work around, or patches for critical bugs reported via the TAC or via AEP Networks web site on a best efforts basis.
You will need to ensure that you have a current and fully paid support contract with AEP Networks. Please contact Support regarding fees payable during the EOL period, so that we can support you through the EOL transition period.
We strongly recommend that networks running EOL products are replaced/upgraded with AEP Networks alternative products.
Our Account Managers and support staff are available to assist with any questions and provide recommendations, alternatively please send your enquiries to support@aepnetworks.com